Alexander Gates


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Senior Software Quality Assurance Engineer
Senior Software Quality Assurance Engineer with 5 years of experience in problem-solving and attention to detail. Passionate about ensuring the quality and reliability of software products. A result-oriented professional who thrives in challenging environments. Looking to leverage expertise to contribute to the success of a dynamic software development team.
Alexander Gates
San Diego, CA


Education


Point Loma Nazarene University

Aug 2006 - May 2010
Bachelors - Music

 


University of Phoenix

Aug 2012 - June 2015
Bachelors - Software Engineering

 

Skill Set


Manual Testing
Functional Testing
Regression Testing
Windows
MacOS
Adaptability
Agile
Jira
AzureDevOps
SDLC
TestRails
Gitlab/GitHub
AzureDevOps
ILLUSTRATOR

Work Experience


ControlUp

May 2022 - Present
QA Test Engineer
  • Delivered high quality product releases and hotfixes to production every week.
  • Worked closely with developers, QA and management under an Agile environment to build on testing efforts, as well as software releases, including integration, regression, system, performance and user acceptance / UAT testing.
  • Documented and evaluated test results as well as defects, track / manage defects, worked hand in hand with the development team to troubleshoot a wide variety of issues.
  • Provided updates on project progress, including test cases executed, bugs discovered as well as bugs fixed.
  • Worked with a team of geographically dispersed manual and automation testers located across multiple time zones.
  • Tested and debuged End User Computing (EUC) products that collect, process and visualize data from Windows 10/11, MacOS and Linux desktops/thin clients gained at a commercial software product company.
  • Experience troubleshooting Windows computers, editing the registry, configuring a Group Policy Object (GPO), deploying applications, etc.
  • Experience with VMware or VirtualBox, and Parallels
  • Experience with Linux, Windows and Mac
  • Experience with lean agile process, CI/CD principles and tools, Azure DevOps.

OpenText

June 2019 - May 2022
Senior Software QA Engineer
  • Participated in all aspects of product delivery, including review of user stories, acceptance criteria, and functional specifications
  • Interpreted product specifications and developed comprehensive test designs/plans to perform functional and load testing
  • Performed the required tests to validate the feature’s functionalities and performance
  • Configured and maintained testing environments
  • Developed test tools and applications that helped with the release of the product.
  • Tested N-Tire enterprise applications/services across the internet
  • Experience in multiple programing/script language (e.g. C/C++, C#, Shell Script, Batch, Python)
  • Experience testing web service and technologies being used with web services (JSON, XML, HTTP)
  • Good understanding in how Internet traffic works, and the network protocol (e.g. TCP/IP, UDP) being in enterprise/WAN environment
  • Strong understanding of relational databases
  • Working knowledge of the general Web security landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full software development life cycle
  • Good understand of Windows, Mac and Linux Operating Systems
  • Very adaptive to fast changing environment, was able to acquire new skillsets as required
  • Communicated affectively among teams with a wide range of technical backgrounds and experiences
  • Collaborate with cross-functional teams to identify areas for improvement in software development process and recommend solutions.

HM Electronics

Feb 2014 - May 2019
Inventory Control Specialist
  • Prepares technical Bl reports by collecting, analyzing, and summarizing information and trends to gain insights on large data.
  • Extracting, interpreting, and analyzing large data to identify key performance indicators to create various interactive dashboards.
  • Conduct insightful ad hoc analyses to investigate ongoing or one-time operational issues.
  • Oversee inventory and order additional products and supplies when needed
  • Evaluate the selection and shipping process and work to improve efficiency
  • Develop and implement inventory control strategies to optimize inventory levels and minimize stockouts and excess inventory.
  • Collaborate with cross-functional teams, including logistics, procurement, and finance, to ensure accurate and timely inventory management

US Army

June 2009 - May 2017
Intelligence Analyst (35F)
Awarded the Command Team Coin for Excellence in 2014
  • Coordinates and participates in the planning, tracking, and/or execution of strategic and tactical intelligence operations.
  • Prepare all-source intelligence products to support the combat commander Provide support to the Intelligence, Surveillance, and Reconnaissance (ISR) Synchronization process.
  • Identify and extract essential information from intelligence products and investigations, analyze the data, and synthesize the information into reports that can be disseminated.
  • Develop specific expertise, discern patterns of complex behavior, and provide an accurate understanding of present and future threats.
  • Logged and filed classified documents
  • Trained and instructed subordinates and supported units on Information Security and Information management.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
  • Prepared operation plans and orders to support security of resources and installations.
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment.